Delivery Information
At Vettrix Supplies Inc., we are committed to ensuring your orders are processed and delivered efficiently, securely, and on time. We work with trusted shipping partners to serve veterinary professionals and institutions worldwide.
Order Processing
-
Processing Time: Orders are typically processed within 1–2 business days.
-
Custom or Bulk Orders: May require additional processing time, depending on product availability and volume.
-
Order Confirmation: Once your order is placed, a confirmation email will be sent. A second email will follow once your order is shipped, including tracking details.
Shipping Methods & Carriers
We offer multiple delivery options to meet your needs:
-
Canada: Standard and expedited shipping via Canada Post, Purolator, or FedEx
-
United States: Standard ground or express services via USPS, UPS, or FedEx
-
International: Tracked international shipping via DHL, FedEx, or other reliable couriers
All shipments are tracked and insured.
Delivery Times (Estimated)
-
Canada: 2–7 business days
-
USA: 3–10 business days
-
International: 5–15 business days (depending on customs and destination)
Delivery timelines may vary based on destination, customs clearance, and courier service availability.
Shipping Charges
Shipping costs are calculated at checkout based on your location, order size, and chosen delivery method. Free shipping promotions, if available, will be automatically applied.
Customs, Duties & Taxes (International Orders)
International shipments may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient. Vettrix Supplies Inc. is not responsible for any delays caused by customs clearance procedures.
Undeliverable Packages
In the event a package is returned due to incorrect address information, refusal, or failure to collect, additional shipping fees may apply for redelivery.
Questions or Assistance?
If you have questions about your shipment or require support:
Email: info@vettrixsupplies.com
Phone: +1-877-663-4405
Address: 107-4053 Meadowbrook Dr., London, ON N6L 1E8, Canada