Warranty & Return
At Vettrix Supplies Inc., we are committed to providing high-quality products to meet your professional needs. Please carefully review our Warranty & Returns policy below to understand your rights and responsibilities.
Returns
We want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a return policy under the following conditions:
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Return Timeframe: Products may be returned within [X] days of receiving your order.
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Condition: Items must be returned in unused and unopened condition with all original packaging intact.
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Non-Returnable Items: Certain items may not be eligible for return, including but not limited to:
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Products marked as final sale
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Custom or personalized items
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Return Process:
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To initiate a return, please contact us at info@vettrixsupplies.com with your order number and the reason for the return.
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Our customer service team will guide you through the return process.
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Please ensure that the returned item is securely packaged to prevent damage during transit.
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Return Shipping:
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You will be responsible for the shipping costs to return the product unless the return is due to an error on our part (e.g., incorrect or damaged item).
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
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Refunds
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Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [X] business days.
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Restocking Fees: A restocking fee of [X]% may apply to returns for certain products, as indicated in the product details.
Warranty
We are proud to offer warranties on the products we sell. The warranty covers defects in materials and craftsmanship under normal use.
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Warranty Duration: Our products are covered by a [X]-month warranty from the date of purchase, unless otherwise specified.
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Warranty Coverage: The warranty covers:
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Manufacturing defects
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Material defects
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Functional failure under normal use conditions
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Exclusions: The warranty does not cover:
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Damage caused by misuse, abuse, or improper maintenance
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Normal wear and tear
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Products that have been altered or modified in any way
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How to File a Warranty Claim:
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To file a warranty claim, please contact us at info@vettrixsupplies.com with your order number, product details, and a description of the issue.
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You may be asked to provide proof of the defect or failure.
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Replacement or Refund: If a warranty claim is approved, we will either replace the defective item or issue a refund, depending on the availability of the product and the specific circumstances.
Contact Us
If you have any questions or need assistance with a return or warranty claim, please reach out to us at:
Vettrix Supplies Inc.
107-4053 Meadowbrook Dr.
London, ON N6L 1E8, Canada
Phone: +1-877-663-4405
Email: info@vettrixsupplies.com